Shipping Policy

At Metalyx, we are committed to delivering your jewelry safely, efficiently, and on time. Please review the information below to understand how shipping works when you place an order with us.

Shipping Locations

We currently offer nationwide shipping across South Africa. All orders are dispatched from our base in Johannesburg.

Shipping Rates

FREE Nationwide Shipping on all orders over R899
Standard shipping fees apply to orders below R899 and are calculated at checkout

Order Processing Time

Orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation message with tracking details.

Delivery Timeframes

Estimated delivery times within South Africa are as follows:

Major cities: 2–3 business days
Outlying areas: 3–5 business days

Delivery times may vary due to courier delays, weather conditions, or peak periods.

Tracking Your Order

Once your order has been shipped, you will receive tracking information to monitor the progress of your delivery.

Delivery Responsibility

Please ensure that your delivery address and contact details are accurate at checkout. Metalyx cannot be held responsible for delays or failed deliveries due to incorrect or incomplete information provided by the customer.

Lost or Delayed Parcels

In the rare event of a delayed or missing parcel, please contact our support team as soon as possible. We will work closely with the courier to resolve the issue promptly.