FAQs

Frequently Asked Questions

Jewellery Care & Quality

Is your jewellery really waterproof?
Yes. All Metalyx jewellery is crafted from premium 316L Surgical Grade Stainless Steel with 18K Gold PVD coating. It is 100% waterproof, meaning you can wear it in the shower, at the gym, and in the pool.

Will the jewellery tarnish or turn my skin green?
No. Our pieces are tarnish-resistant and hypoallergenic. They are completely nickel-free and safe for sensitive skin. With normal wear, the colour will remain brilliant for 2+ years.

Ulad Co Urban Luxe Collection

Are the Ulad Co sculptures and vases fragile?
While our resin sculptures and stoneware vases are crafted to the highest standards of durability, they are premium decor items and should be handled with care to prevent chipping or breaking.

Is each Ulad Co piece identical?
No. The Ulad Co collection features handcrafted items. Because of the artisanal nature of the ceramics, stoneware, and hand-finished resin, slight variations in texture, colour, and glaze are to be expected—making your piece entirely unique.

Orders & Shipping

Can I collect my order?
Yes, we offer free collection from Mooikloof, Pretoria East. Select this option at checkout.

How long does delivery take?
Standard delivery takes 2–5 business days to major South African cities, and up to 7 days for outlying areas.